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Terms & Conditions HEADING_TITLE
Please note these terms and conditions do not affect your statutory rights. However, by using this website you agree to be bound by these terms and conditions.

Kudos Cycles is a trading style of Rally Design Limited.
Registered in England and Wales Company Number 02192130
Unit 4 St Augustine's Business Park, Estuary Way, Swalecliffe, Kent, CT5 2QJ, UK

Contractual Presentation
Completion of the contract between Kudos Cycles (the supplier) and you (the customer) will only be deemed to be completed when the goods are fully paid for and have been despatched from our warehouse, until fully paid for the cycle remains the property of Kudos Cycles. Purchasers understand and agree that no officer, director, employee or salesman of Kudos Cycles has any authority to make any statement contrary to the terms of this contract. On the contrary, Rally Design disavows any statement contrary to these terms and conditions.

Kudos Cycles is constantly seeking ways to improve the specification, design and production of its parts and from time to time alterations to the specification and design may occur. Whilst every care is made to present the cycles with up to date description and photographs, the description and photographs contained within this website and any supporting brochure should be considered for guidance purposes only. Content within the brochure, website and photos may be subject to change without prior notice.

Prices
The prices stated within this website are applicable only to online purchases through this website. Kudos Cycles and/or its agents may make special offers or promotions with prices differing from those stated in the website. Kudos Cycles is under no obligation to uphold any price or promotion that varies from the website prices.

VAT
Goods sold to consumers in the UK will be subject to VAT surcharge of 20%, this VAT rate is already included within the stated prices of the website.

For business to business export orders the VAT may be reduced to zero, subject to an HMRC qualifying VAT number.

Ordering/Carriage Costs
Follow the normal and logical route through the online shop and checkout.

Please note we can only ship bicycles to the registered address of the cardholder, unless agreed otherwise.

Kudos Cycles hold good stocks of all bicycles, but in the rare event of a cycle being out of stock we will notify an estimated delivery time, your order will remain 'live' unless you telephone or email a cancellation, in the latter event we will reply to your cancellation.

It is important you check your order carefully, whilst we are happy to credit a bicycle wrongly ordered or not required, you will be expected to pay the out and return carriage costs and further carriage costs for any replacement subsequently despatched, the return carriage costs can be particularly expensive.

Payment
Kudos Cycles will accept payment using most Visa or Mastercard credit or debit cards or by bank transfer. Credit cards are subject to a £2.00 handling fee, debit cards or bank transfer payments have no surcharge, AMEX or Diners Card not accepted.

In the interests of preventing fraudulent use of such cards, Kudos Cycles will check all relevant data against the cardholder's details. In some circumstances we may need to contact the cardholders to verify certain details - this is for our mutual benefit in preventing card fraud, to ensure your use of our online shop is as safe and secure as possible.

Delivery
Delivery charges vary according to your location. For UK deliveries this is clearly stated in the drop-down menu as part of the checkout procedure.

For export deliveries, please make direct contact via our email - sales@kudoscycles.com.

Whilst we try to despatch your cycle as quickly as possible, it is rarely possible to specify a delivery date/time, couriers just don't offer reliably such a service. However, we will keep you informed on any unexpected delays.

If your Kudos cycle arrives damaged, ensure that you sign the courier documentation as damaged - if possible please take a digital photo of the damage to the box and/or the cycle and contact us immediately, some couriers have a restricted time in which we can make a claim for damage. Any claim in excess of 7 days after the delivery date will be rejected.

Warranties
All products are subject to the terms of guarantees or warranties issued with them and you as the customer are reminded that you should complete all guarantee and/or warranty cards/documents immediately upon receipt of goods where appropriate.

Any advice given by agents or servants of Kudos Cycles during telephone/internet orders is based entirely upon information given by you the customer. Where advice is given after visual inspection by agents or servants of Kudos Cycles, such advice shall amount to an opinion only and Kudos Cycles shall not accept liability for any inaccuracies. Additionally, goods are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure can be accepted by Kudos Cycles for such alternative use, amendment or modification.

Compatibility of goods is not guaranteed where modifications or alterations have been made and, in such circumstances, any refunds to you the customer shall be at Kudos Cycles' sole discretion.

Where goods purchased by you are alleged to be defective, you agree to advise us of such defects within 7 days of the goods being delivered to you or the defect becoming apparent and you agree within 7 days thereafter (and in accordance with our Returns Policy) to arrange for the return of such goods to us for inspection and report (without us replacing the said goods prior to such inspection).

You further confirm that it shall be reasonable for us to inspect, repair or replace (at our option) such defective goods and allow our manufacturers or suppliers to undertake inspections so as to allow product methods to be modified. You also accept that it is reasonable to inform us of any interruption, defect or other failure prior to contacting independent third parties or incurring expenses and, in addition, to allow us to remedy the defect. Parts improperly fitted, assembled, modified or adapted by you shall no longer be warranted by us or any manufacturer or supplier to us, nor shall they or we be liable for any failures resulting subsequent to modification.

We shall accept no liability for death or personal injury unless caused directly by Kudos Cycles' negligence in circumstances where assembly has been effected otherwise than in strictly in accordance with the instructions set out in the manual and/or attached to the product or where modifications or alterations and/or poor or irregular servicing or maintenance to goods have been made. No liability is accepted by us where you attempt to modify or install components supplied where it is known or ought reasonably to be known that the part supplied is incorrectly supplied, defective or otherwise not in accordance with the order.

We accept no liability for accidental or consequential damage or loss of any other matters beyond our reasonable control or in respect of failure to supply or other interruptions caused by strikes, lockouts, civil disputes, acts of God, war or actions by third parties. 

The bicycle is warranted against any manufacturing fault (1) year from invoice purchase date.  Specifically the LiFePO4 battery is warranted for (2) years and LiMnO4 battery is warranted for (1) year.

Battery warranty is subject to appropriate battery care - batteries should ideally be stored 80%→30% capacity and below 40°C.  Extended storage in high temperatures and/or fully discharged for more than (1) week can considerably reduce the life of the battery.

The warranty is offered only to the original purchaser and does not include labour, transportation costs or investigative costs in fault diagnosis.

Normal wear and tear, accident, abuse, misuse, neglect, poor maintenance, improper assembly and fitment of parts not consistent with the standard specification or use originally intended for the bicycle as sold, are not covered by this warranty.

Use of the Kudos Cycles product for hire or reward purposes invalidates any warranty.

The bending of frames, forks, stays, handlebars, seat posts, seat stems, mudguards, rims, is a sign of misuse of the bicycle inconsistent with the bike's intended use and therefore is not covered by this warranty.

E-bikes are generally heavier than normal cycles and thus are subject to greater stress.  The e-bike is not intended for stunt riding, ramp jumping, bunny hops, acrobatics or extreme rough surface off-road riding, it is up to the rider to determine whether such activity exceeds the capacity of the bicycle.

Damage caused by an accident or deliberate malicious act is not covered by this warranty.

Metal fatigue
It is possible to design a structure, such as a bicycle so strong that fatigue life is nearly infinite.

This would involve a lot of materials and hence considerable weight.  Any structure that must be light and strong will have a finite fatigue life - aircraft, race cars, motorcycles, bicycles, all have parts which have parts with finite fatigue lives.   If you wanted a bicycle with an almost infinite fatigue life it would be so heavy as to be unpleasant to ride.  So there has to be a trade off between weight and life, a fatigue crack on a bicycle is not a manufacturing defect, it is a sign that the part has worn out, a sign that the part has reached the end of its useful life and needs replacement.

The fatigue life of a bicycle will be considerably reduced if the rider is tall and/or heavy putting additional bending moment stresses into the seat post, seat stem, seat tube and subsequently the frame.  Obviously the fatigue life is also reduced if the bicycle is subject to excessive off-road usage - though some bicycles are more suited to off-road than others.


Motor overheating
The motors fitted to e-bikes are pedal assist, EN15194, are restricted to 250 watts power, most leg power is 150→250 watts so some pedal assistance is required to avoid over stressing the motor.

In particular, allowing the motor to 'labour' at slow speed on steep hills is not good practice and can cause the motor to overheat.

Excessive use of the throttle without pedal assist is specifically to be avoided.

A motor which has failed due to excessive heat will not be covered by warranty and is considered misuse of the product.

Return to base
'Base' can either mean Kudos Cycles and/or its agents.  A charge of £25.00 will be levied on collection of any bicycle for any reason whatsoever.

It is up to the sender to ensure that the bicycle is sent in a strong 'bicycle' box, properly packed and fully bubble wrapped/protected.  It is the responsibility of the sender to avoid any damage in transit.

Consumables
Bicycle parts normally subject to wear, such as tyres, bulbs, chain and chainrings, brake pads, gear cassette, cables, pedals and handle grips are not covered by the warranty unless failure is a direct consequence of an original manufacturing defect.

Service
As with any mechanised vehicle, your Kudos cycle will perform better if subject to a planned maintenance schedule by a skilled bicycle engineer. As a minimum, the cycle should be inspected, maintained and adjusted once per annum.

Returns Policy
lf you decide that you do not want any part, Kudos Cycles will offer an exchange or refund within 7 days of the delivery date. Provided that the part has not been assembled, must be re-sellable as a new item and returned in its original packaging. The cost of the out and return carriage will be borne by the customer.

From 13 June 2014 the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, come into effect.

The regulations apply to items bought online, at a distance, or away from a trader’s premises (for example, at home or at work).

They replace the Distance Selling Regulations and Doorstep Selling Regulations.

Please click on the following link which advises your rights under Consumer Protection 2013 No. 3134:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/265898/consumer-contracts-information-cancellation-and-additional-payments-regulations-2013.pdf

Safe Shopping
This Web site secures your private information using a GeoTrust SSL Certificate. Information exchanged with any address beginning with https:// is encrypted using SSL before transmission.

Sites secured by QuickSSL are utilizing 256-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

For your best security while visiting sites, always make sure the address of the visited site matches the address you are expecting to see. Make sure that the URL of any Kudos Cycles secure page begins with "https://www.kudoscycles.com/".

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Please Note
We regret that we are only able to sell Kudos eBikes and spares within the United Kingdom and Ireland.
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Unit 4, St. Augustine's Business Park, Estuary Way, Swalecliffe, Kent CT5 2QJ, UK
Tel 0044 (0) 1227 792792 Fax. 0044 (0) 1227 794888 www.kudoscycles.com